Care + Exchange

Care

Hand wash your intimates in warm soapy water, rinse thoroughly and lay flat to dry. We recommend a very mild soap - If you are a babe on the go and the washing machine is your best friend, we feel you but your intimates won't be loving you! If you must machine wash them, it is best on a cold wash with very mild detergent and in a laundry bag. *Please make sure you do not mix colours in the wash.

Lay them flat to dry or gently on a washing line out of direct sunlight.

Returns & Exchange

Your happiness is our happiness babe,

So we will gladly accept exchanges on all bralettes (knickers & bodysuits cannot be exchanged for hygiene reasons) ~ regrettably no refunds.

The process: 

1:

Notify us that you would like to exchange your intimates at hello@netterose.com ~ they will need to be returned to us within 14 days of delivery in an unworn, unwashed and original condition + packaging. 

*All sales are final after 14 days. 

2:

Upon receiving our address you will need to courier the parcel to our Cape Town studio, we highly recommend a tracking number as we can't be held responsible if your precious parcel goes missing :( 

*Please note we do not collect any parcels from a Post Office.

3:

Once we have received your parcel we will send you an email to arrange your exchange. This will most likely include a Gift Card to the value of your exchanged item for you to purchase a new size or style on our site.

*we would love to assist you in selecting the perfect size and to avoid having to worry about an exchange ~ please always feel free to send us a mail with any and all of your questions as we would love to help you out! x 

In the very unlikely event your garment is flawed please email us immediately with your order number + an image of the flaw and we’ll get back to you pronto! Please note this doesn’t include normal wear and tear and we recommend checking out our care tab to make sure you look after your babies right.